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After Sales Engineer

Responsibilities:

  • Responsible for providing first class warranty handling and problem solving to our customers, leading the After Sales team in creating increased value for the company; 
  • Handles and resolves all incoming technical warranty cases from Hyva subsidiaries, dealers and direct customers in the warranty database within given time parameters; 
  • Works with relevant departments as part of warranty process to resolve issues; 
  • Manages warranties according to Hyva’s guidelines and principles; 
  • Monitors and reports After Sales statistics, trends and financials; 
  • Identifies root cause analysis to improve reliability, production quality and design, with required followup  
  • Provides inputs to R&D, Quality, Engineering, workshops on serviceability and maintainability 
  • Visits key regional personnel and dealers in conjunction with the product application/support teams to provide in-depth product knowledge. This includes developing direct relationships with key clients and helping the After Sales teams to troubleshoot technical problems (supporting help desks, visiting subsidiaries and providing local technical support); 
  • Defineand executes field training for trainers, product managers and customers (country & dealer level) 

Education and Experience:
Bachelor’s degree – Mechanical Engineering – or equivalent 

Good knowledge of industry products like mobile hydraulics, truck and waste industry, related electronics, applications and mechanical structures 

3+ years’ experience in Automotive/Trucks environment  

High level of product and its application knowledge 

Comprehensive understanding of the Hyva and OEM market and trends 

Commercial and customer focused attitude

Understanding of customer need analysis, market surveys and competitive activities 

Knowledge of hydraulic, mechanic, pneumatic and electrical systems 

Able to work under tight deadlines and pressure 

Effective presentation and communication skills  

Strong customer focus and market-driven approach

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