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After Sales Engineer

POSITION OVERVIEW

Hyva  UK is looking for an experienced  After Sales Engineer is responsible for handling technical warranty claims, complaints, problems and questions while delivering first class customer service.


MAIN TASKS AND RESPONSIBILITIES

• Responsible for providing first class warranty handling and problem solving to our customers, so the After Sales team creates increased value for the company;
• Handle and resolve all incoming technical warranty cases from our subsidiaries, dealers and direct customers in the warranty database within the given time       parameters;
• Work with relevant departments as part of warranty process to resolve issues;
• Manage warranties according to Hyva’s guidelines and principles;
• Report on After Sales statistics, trends and financials;
• Identify root cause analysis to improve reliability, production quality and design, and follow up 
  on these items; 
• Provide inputs to R&D, Quality, Engineering, workshops on serviceability and maintainability;
• Visit key regional personnel and dealers in conjunction with the product application/support 
teams to provide in depth product knowledge, including developing direct relationships with 
key clients; 
• Support the technical helpdesks and After Sales teams to troubleshoot technical problems;
• Provide local technical support;
• Define and execute field trainings for trainers, product managers and customers (country and 
dealer level).


POSITION REQUIREMENTS
• Educational Level: (-) Starting Bachelor Level / (+) Experienced Bachelor Level / Starting Master 
Level
• Professional Experience: 1-3 years of relevant experience
• Leadership Level: Individual Contributor

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