Customer Service Specialist

About Us

Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.

POSITION OVERVIEW AND PURPOSE

As a Customer Service Specialist for Hydraulic Components, you will be the primary point of contact for customers. You will provide exceptional service by handling inquiries, processing orders, offering product information, and coordinating with internal teams to ensure prompt and accurate delivery of hydraulic solutions. Your technical knowledge and customer-focused approach will be essential in building long-term relationships and supporting business growth.

MAIN TASKS AND RESPONSIBILITIES

• Serve as the first line of support for customers via phone, email, and in-person (if applicable).
• Provide expert advice on hydraulic components, systems, and product availability.
• Process sales orders, quotations, returns, and delivery follow-ups in the ERP system.
• Collaborate with technical, warehouse, and sales teams to ensure timely and accurate customer support.
• Track orders and proactively update customers on status, delays, or alternatives.
• Handle customer complaints and resolve issues efficiently and professionally.
• Maintain customer records and service logs to support business continuity.
• Support field sales representatives by preparing offers, managing documentation, and organizing logistics.
• Stay up to date with hydraulic industry trends, product updates, and company offerings.

POSITION REQUIREMENTS

• Proven experience in a customer service, technical support, or inside sales role
• Solid understanding of hydraulic components and systems (e.g., pumps, valves, motors, cylinders).
• Strong communication skills in Dutch, (French), and English.
• Familiarity with ERP and Microsoft Office systems
• Detail-oriented with excellent organizational and time-management skills.
• Technical degree or certification in mechanical engineering or related field is a plus.
• Customer-focused with a proactive, solution-oriented mindset.
• Team player who thrives in a fast-paced, technical environment.
• Reliable, with a positive attitude and a willingness to learn.

What We Offer

• We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
• We have a highly dynamic and very international work environment.
• We have Great Place to Work certified countries!
• We provide a competitive salary which is adjusted on an annual basis in case of good performance.
• We work hybrid and care about your work-life balance.
• You will find nice extras such as various company activities during the year.

Diversity, Equity & Inclusion (DEI)

We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability etc.